Grievance Procedure

What constitutes a grievance

These definitions and procedures address grievances by FIU students in which the complaint or controversy alleges:

  1. Arbitrary and capricious awarding of grades
  2. Unprofessional conduct by a professor that affects adversely either the student's ability to satisfy academic expectations, whether in the classroom, a field setting, a laboratory or another setting or the student's actual performance
  3. Inappropriate or inadequate academic advising concerning requirements not published in official university documents
  4. Arbitrary dismissal from an undergraduate course or program except as described below
  5. Irregularities in the implementation of policies or procedures in grievance hearings at the college or school level

File a grievance

Charges of Academic Grievance may be brought against a faculty member, committee, or department chair by a student. These are the key steps to be following:

  • Contact your professor to resolve this matter promptly to identify a mutual resolution.
    • If the matter is not resolved, please contact the academic department chair.
    • If the matter remains unresolved, please contact Kelly G. Ferguson, Executive Director for Student Success and Innovation, at 305.348.6157 or email
    • If the matter is still not resolved, you may reach out to Anezka Sousa, the executive assistant for the dean, to identify a mutual time to meet with the dean. Anezka can be reached at Office: 305.348.2751 or

Please understand there are strict university policies that FIU Business must be in compliance.  However, there are times that we provide our own business practices to facilitate a mutual resolution. At FIU Business, we are committed to student success. More information about the FIU grievance procedure can be found here.