Faculty and ResearchExpert Guide

G Ronald Gilbert

G Ronald Gilbert

Adjunct
Department of Management & International Business

College of Business
Florida International University

Modesto A. Maidique Campus
11200 S.W. 8th St, MANGO 457
Miami, FL 33199

P: (305) 919-2791
E: gilbert@fiu.edu

Curriculum Vitae

Education

  • PhD, Public Administration
    University of Southern California, Los Angeles, California
  • Master of Public Policy, Public Administration
    University of Southern California, Los Angeles, California
  • Master of Social Science, Social Work
    California State University, Fresno, California
  • Bachelor of Science, Industrial Sociology
    University of Oregon, Eugene, Oregon

Areas of Expertise

  • Executive Education and Management Development
  • Organizational Development
  • Quality Management
  • Customer Oriented Behavior
  • Organizational Analysis

Professional Activities

Ron Gilbert has served as the primary consultant to several organizations that have received national awards and other recognitions for their unique efforts that have led to measurable improvement in quality, customer care and other bottom line performance measures. He has provided consultation and training for over 1,000 organizations. His assessment tools have been used with over 30,000 employees and customers in the U.S. and abroad. He was the primary consultant for McClellan Air Force Base’s Project Pacer Share and the U.S. Navy’s SUPSHIP, Jacksonville--both recipients of the Presidents Quality Prototype Award (1992 and 1996 respectively). He also facilitated the development of the National Thoroughbred Racing Association (NTRA).

Dr. Gilbert has designed and installed organizational-wide training programs in hospitals, financial institutions, assembly, manufacturing and distribution organizations; transportation and logistics organizations; newspaper and television companies; military commands; and professional associations. He has been a management consultant and trainer for some of the most prestigious executive and management development centers in the U.S., including the U.S. Executive Office of the President. His major areas of focus include performance improvement in quality management, customer service, supervision, work teams, and management skills.

Working through university research centers and his company, GEMS of Florida, Dr. Gilbert has been the principal investigator in over 50 technical assistance efforts for Federal, State and Local government agencies, community organizations, and businesses. He has written and published over 100 empirically based technical papers and reports for such organizations. He has over 35 academic publications in scholarly journals. He has authored several texts related to organizational improvement, public policy, and personal performance.

Courses Taught

  • High Involvement Human Resource Management
  • International Business
  • International Business Policy
  • Leadership Development Seminar I
  • Leadership Development Seminar II
  • Leadership Development Seminar III
  • Leadership Development Seminar IV
  • Leadership in a Global Environment
  • Managerial Economics
  • Managing Virtual Teams
  • Negotiations
  • Organization and Management
  • Organization and Management Theory
  • Organization Design and Behavior
  • Organizational Behavior
  • Professional Development Seminar I
  • Special Topics in Management
  • Strategic Management

Refereed Journal Articles

Gilbert, G. & Von Glinow, M. A. (2015). National Context and Organizational Performance Across Three Sectors.  Cross Cultural Management: An International Journal.


Gilbert, G., Myrtle, R. & Sohi, R. S. (2015). Relational Behavior of Leaders: A Comparison by Vocational Context..  Journal of Leadership and Organizational Studies.


Gilbert, G. (2010). The Psychological Work Preferences of Business Students.  Journal of Career Assessment. 18 (2), 189-206.


Gilbert, G., Burnett, M. & Leartsurawat,, W. (2010). The Psychological Work Preferences of Business Students.  Journal of Career Assessment. 18 (2), 189-206.


Gilbert, G., Burnett, M., Phau, I. & Haar, J. (2010). Does Gender Matter? A Review of Work Related Gender Commonalities.  Gender in Management: An International Journal. 25 (8), 676-699.


Gilbert, G., Sohi, R. S. & McEachern, A. G. (2008). Measuring Work Preferences: A Multidimensional Tool to Enhance Career Self Management.  Career Development International. 13 (1), 56-78.


Gilbert, G. & Veloutsou, C. (2006). A Cross-Industry Comparison of Customer Satisfaction.  Journal of Services Marketing. 20 (5), 298-308.


Callahan, R. F. & Gilbert, G. (2005). End-User Satisfaction and Design Features of Public Agencies.  American Review of Public Administration. 35 (1), 57-73.


Gilbert, G. & Veloutsou, C. (2005). Measuring Transaction Specific Satisfaction in Services:.  European Journal of Marketing. 39 (5/6), 606-628.


Gilbert, G. (2004). Measuring Customer Satisfaction in the Fast Food Industry: A Cross National Approach.  Journal of Services Marketing. 18 (5), 371-283.


Gilbert, G. (2004). Measuring Customer Satisfaction in the Fast Food Industry: A Cross-National Approach.  Journal of Services Marketing. 18 (5), 371-383.


Parhizgari, A. M. & Gilbert, G. (2004). Measures Of Organizational Effectiveness: Private And Public Sector Performance.  International Journal of Management. 32 (11), 221-229.


Gilbert, G. (2003). Is Business Mistreating America’s Model Minority.  Journal of Applied Social Psychology. 33 (8), 1571-1587.


Gilbert, G. (2000). Is Smoking Detrimental to Supervision.  Journal of Applied Social Psychology. 30 (8), 1551-1569.


Gilbert, G. (2000). Measuring Internal Customer Satisfaction.  Managing Service Quality. 10 (3), 178-186.


Gilbert, G. (2000). Organizational Effectiveness Indicators to Support Service Quality.  Managing Service Quality. 10 (1), 46-52.


Books

Gilbert, G. (2009). Leaders of teams. Port St. Lucie, Florida: GEMS of Florida.


Gilbert, G. (2009). Managerial tools for leaders of teams. Port St. Lucie, Florida: GEMS of Florida.


Gilbert, G. (2006). Management tools for logisticians and team leader. Boca Raton, Florida: Business Publications.


Gilbert, G. (2004). Management tools for logisticians and team leader. GEMS of Florida.


Gilbert, R. (2004). Management tools for air force logisticians. GEMS of Florida.


Gilbert, R. (2003). Management tools for air force logisticians. GEMS of Florida.


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