Faculty and ResearchExpert Guide

Karlene C. Cousins

Karlene C. Cousins

Chair, Department of Information Systems and Business Analytics

Department of Information Systems and Business Analytics

College of Business
Florida International University

Modesto A. Maidique Campus
11200 S.W. 8th St, RB 253
Miami, FL 33199

(305) 348-2160


  • Ph.D. in Business Administration
    Georgia State University, Atlanta, Georgia
  • Master of Science in Computer Based Management Information Systems
    University of the West Indies, Mona, Jamaica
  • Bachelor of Science in Computer Science and Physics
    University of the West Indies, Mona, Jamaica

Areas of Expertise

  • Cryptocurrency adoption
  • Technology Leadership. Strategy and Governance

Professional Activities

Dr. Karlene Cousins is Chair and Professor of Information Systems and Business Analytics at FIU Business. She is the founding Director of the ATOM Think Tank – a real-world technology experiential program for students. She served as Director of the Master of Science in Information Systems Program. She founded ITWomen NextGen, an initiative focused on increasing the number of women in technology careers. An attorney and technology strategist, she is a frequent judge of the Miami Herald Business Plan Challenge. Karlene worked in the financial, manufacturing, aviation and healthcare industries including a stint at Deloitte, one of the Big Four professional services firms.

Her research focuses on the impact of emerging technologies such as mobile payments, blockchain and cryptocurrency on organizations and society. In 2016, she received an outstanding research award from the Emerald Publishing Group. Legacy Magazine recognized her as a top black educator in 2016. She is currently a Senior Editor of the Production and Operations Management Journal and Associate Editor of the European Journal of Information Systems.

She obtained a Ph.D. in Computer Information Systems from the Georgia State University and a J.D. from the Northwestern University Pritzer School of Law. Dr. Cousins is a graduate of the University of the West Indies, Jamaica where she earned a BSc in Computer Science and Physics and an MSc in Computer Information Systems.

Courses Taught

  • Advanced Qualitative Research Methods in Business
  • Cooperative Education in Management Information Systems
  • Electronic Commerce Strategy
  • Information Systems Strategy and Governance
  • Introduction to Information Systems
  • Legal and Ethical Aspects of Healthcare
  • Management Information Systems Internship
  • Managing the IS Function and Technology Innovation
  • Organization Information Systems
  • Ph.D. Dissertation
  • Qualitative Research Methods in Business

Refereed Journal Articles

Cousins, K. C., Hertelendy, A. J., Chen, M., Durneva, P., & Wang, S.


Building Resilient Hospital Information Technology Services through Organizational Learning: Lessons in CIO Leadership During an International Systemic Crisis in the United States and Abu Dhabi, United Arab Emirates.

International Journal of Medical Informatics



Chen, Y., Xia, W., & Cousins, K. C.


Voluntary and instrumental information security policy compliance: an integrated view of prosocial motivation, self-regulation and deterrence.



View Article

Gupta, M., Gupta, A., & Cousins, K. C.


Introducing Embedded Topic Modelling as a Text Analytics Method to Operations Management.

Production and Operations Management


Subramanian, H., Cousins, K. C., Bouayad, L., Sheth, A., & Conway, D.


Blockchain Regulations and Decentralized Applications.

Communications of the Association of Information Systems


Durneva, P., Cousins, K. C., & Chen, M. (2020). Blockchain Technology in Patient Care: Current State of Research, Challenges and Future Research Directions. Journal of Medical and Internet Research. View Article

Cousins, K., Subramanian, H., & Esmaeil, Z. P. (2019). Value-Sensitive Design of Cryptocurrencies. Communications of the AIS.

Hur, I., Cousins, K., & Stahl, B. (2019). A Critical Perspective of Engagement in Online Health Communities. European Journal of Information Systems.

Cousins, K., & Esmaeilzadeh, P. (2018). Enhancing the Customer Experience Through Cool Retail and Service Mobile Applications. Cutter IT Journal.

Cousins, K., Esmaeilzadeh, P., George, M., & Klein, R. (2018). Frictionless Commerce. Cutter IT Journal.

Cousins, K. C. (2016). Health IT Legislation in the US: Guidelines for IS Researchers. Communications of the AIS. View Article

Cousins, K., & Robey, D. (2015). Managing Work-Life Boundaries With Mobile Technologies: An Interpretive Study Of Mobile Work Practices. Information Technology and People.

Cousins, K. C., & Varshney, U. (2014). The Regulatory Issues Impacting Mobile Financial Systems: Promises, Challenges and a Research Agenda. Communications of the AIS.

Klein, R., Wareham, J., & Cousins, K. C. (2011). Electronic intermediary functional roles and profitability. Decision Sciences, 42(2).

Cousins, K., & Varshney, U. (2009). Designing ubiquitous computing environments to support work life balance. Communications of the ACM, 52(5).

Becerra, F. I., Cousins, K. C., & Weber, R. (2007). Nomadic context-aware knowledge management systems applications, challenges and research problems. International Journal of Mobile Learning and Organization (IJMLO), 1(2).

Cousins, K. C., Robey, D., & Zigurs, I. (2007). Managing strategic contradictions in hybrid teams. European Journal of Information Systems, 16(4).

Cousins, K. C., & Robey, D. (2005). The Social Shaping of Electronic Metal Exchanges: An Institutional Theory Perspective. Information Technology and People, 18(3).

Cousins, K., & Robey, D. (2005). Human Agency in a Wireless World: Patterns of Technology Use in Nomadic Computing Environments. Information and Organization, 15(2).

Chua, C., Cao, L., Cousins, K., & Straub, D. (2003). Measuring Researcher-Production in Information Systems. Journal of the Association for Information Systems, 3(6).

Chua, C., Cao, L., Cousins, K., Mohan, K., & Straub, D. (2002). Is Bibliographic Repository (ISBIB): A Central Repository of Research Information for the IS Community. Communications of the AIS, 8(27).

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