Faculty and ResearchExpert Guide

Karlene C. Cousins

Karlene C. Cousins

Chair, Department of Information Systems and Business Analytics

Department of Information Systems and Business Analytics

College of Business
Florida International University

Modesto A. Maidique Campus
11200 S.W. 8th St, RB 250
Miami, FL 33199

(305) 348-2160


  • Ph.D. in Business Administration
    Georgia State University, Atlanta, Georgia
  • Master of Science in Computer Based Management Information Systems
    University of the West Indies, Mona, Jamaica
  • Bachelor of Science in Computer Science and Physics
    University of the West Indies, Mona, Jamaica

Areas of Expertise

  • Ubiquitous Computing Environments
  • Virtual Teams
  • Work-Life Boundaries
  • Mobile Money Financial Systems

Professional Activities

Dr. Cousins is recognized for her research on mobile technologies and the legal and regulatory issues impacting the use and innovation of information technology. She serves as an expert panelist and speaker in the mobile technologies area. She has published her research in journals such as the Communications of the ACM, Journal of the AIS, Decision Sciences, Communications of the AIS and the European Journal of Information Systems.

As a researcher, attorney, entrepreneur, business planning and commercialization expert, she has worked with technology, healthcare companies and government agencies on regulatory, data privacy, intellectual property, business and strategic planning and commercialization issues. She has experience in the technology, tourism, healthcare, manufacturing, gaming and airport industries.

Dr. Cousins has worked in a professional capacity at Deloitte, CDW, Alcan, the Airports Authority of Jamaica and the Entrepreneurial Law Center at the Northwestern University School of Law. She obtained a Ph.D. in Computer Information Systems from the Georgia State University and a J.D. from the Northwestern University School of Law.

She is a faculty fellow of the STEM Transformation Institute, and Treasurer of the Academy of Management, OCIS Division. She is co-founder of ITWomen NextGen at FIU, an organization dedicated to increasing the number of women and girls in technology careers. She also served as past Managing Editor of Information and Organization.

Courses Taught

  • Advanced Qualitative Research Methods in Business
  • Cooperative Education in Management Information Systems
  • Electronic Commerce Strategy
  • Information Systems Strategy and Governance
  • Introduction to Information Systems
  • Legal and Ethical Aspects of Healthcare
  • Management Information Systems Internship
  • Managing the IS Function and Technology Innovation
  • Organization Information Systems
  • Ph.D. Dissertation
  • Qualitative Research Methods in Business

Refereed Journal Articles

Subramanian H., Cousins K. C., Bouayad L., Sheth A., & Conway D.


Blockchain Regulations and Decentralized Applications.

Communications of the Association of Information Systems


Durneva, P., Cousins, K. C., & Chen, M. (2020). Blockchain Technology in Patient Care: Current State of Research, Challenges and Future Research Directions. Journal of Medical and Internet Research. View Article

Cousins, K., Subramanian, H., & Esmaeil, Z. P. (2019). Value-Sensitive Design of Cryptocurrencies. Communications of the AIS.

Hur, I., Cousins, K., & Stahl, B. (2019). A Critical Perspective of Engagement in Online Health Communities. European Journal of Information Systems.

Cousins, K., & Esmaeilzadeh, P. (2018). Enhancing the Customer Experience Through Cool Retail and Service Mobile Applications. Cutter IT Journal.

Cousins, K., Esmaeilzadeh, P., George, M., & Klein, R. (2018). Frictionless Commerce. Cutter IT Journal.

Cousins, K. C. (2016). Health IT Legislation in the US: Guidelines for IS Researchers. Communications of the AIS. View Article

Cousins, K., & Robey, D. (2015). Managing Work-Life Boundaries With Mobile Technologies: An Interpretive Study Of Mobile Work Practices. Information Technology and People.

Cousins, K. C., & Varshney, U. (2014). The Regulatory Issues Impacting Mobile Financial Systems: Promises, Challenges and a Research Agenda. Communications of the AIS.

Klein, R., Wareham, J., & Cousins, K. C. (2011). Electronic intermediary functional roles and profitability. Decision Sciences, 42(2).

Cousins, K., & Varshney, U. (2009). Designing ubiquitous computing environments to support work life balance. Communications of the ACM, 52(5).

Becerra, F. I., Cousins, K. C., & Weber, R. (2007). Nomadic context-aware knowledge management systems applications, challenges and research problems. International Journal of Mobile Learning and Organization (IJMLO), 1(2).

Cousins, K. C., Robey, D., & Zigurs, I. (2007). Managing strategic contradictions in hybrid teams. European Journal of Information Systems, 16(4).

Cousins, K. C., & Robey, D. (2005). The Social Shaping of Electronic Metal Exchanges: An Institutional Theory Perspective. Information Technology and People, 18(3).

Cousins, K., & Robey, D. (2005). Human Agency in a Wireless World: Patterns of Technology Use in Nomadic Computing Environments. Information and Organization, 15(2).

Chua, C., Cao, L., Cousins, K., & Straub, D. (2003). Measuring Researcher-Production in Information Systems. Journal of the Association for Information Systems, 3(6).

Chua, C., Cao, L., Cousins, K., Mohan, K., & Straub, D. (2002). Is Bibliographic Repository (ISBIB): A Central Repository of Research Information for the IS Community. Communications of the AIS, 8(27).

Back to top