Customer Service for Healthcare ProfessionalsFaculty

Dr. Zunilda Mederos

Zunilda Mederos is a certified professional life coach and has been an instructor of health services courses for more than a decade.

She has worked in healthcare facilities for more than three decades occupying several director positions in revenue cycle management, member services, consulting services, practice management, risk management, and onternational services at local hospitals including the University of Miami Medical School where she assisted with AIDS Research during the early 1980's.

In addition to lecturing/teaching, she seats at various educational advisory boards such as CBT College and NPTI Technical Institute.

She has created several instructional programs to promote education, motivation, and service excellence and participated in the opening of a local hospital and a managed care health plan.

She has a bachelor's degree from FIU and several certifications such as those in nursing home administration and HR, billing and coding, she is a licensed risk manager, and has a Master of Arts from Barry University and a Doctorate Degree in Theology from Andersonville Seminary.

Mederos also studied at the University of Miami achieving a Certificate in Insurance and General Business Administration.

She published a cultural Spanish Book in 2013 with Palibrio Publisher.


Freddy Pardo

Freddy Pardo is a strategic healthcare and human services executive with more than 20 years of professional experience and an extensive background in business operations, management and human resources in several industries like healthcare, non-profit, education and retail industries in the U.S.A. and Colombia, South America. Through disciplined and transformational leadership, he has designed and executed business strategies, human capital initiatives and operational efficiency solutions, developing people, optimizing resources, and improving service experience and organization’s goals.

Pardo currently serves as chief operating officer for Jewish Family Home Care, one of the largest home healthcare organizations in Broward County. He is responsible for developing and implementing strategic initiatives and operational plans through change management, culture transformation initiatives, and organizational design.

Previously, he served as chief operating officer for Care Resource, a Healthcare Organization and Federally Qualified Health Center providing services to Miami-Dade and Broward counties. He has had a progressive career of 16 years, tin which he started as human resources manager, and after several promotions led him to manage multiple business units ensuring their financial, and clinical performance.

Pardo has also worked as a human resources and business improvement consultant to small and medium size organizations helping them improve their operations by purposely and effectively aligning their human capital, resources and technology in order to meet their strategic goals. His international experience includes working in Colombia for several organizations, holding positions in human resources and administrative leadership as well as serving as an organizational consultant and educator.

Pardo holds a Master  of Business Administration degree (MBA) from the University of Miami and a bachelor’s degree in psychology from Pontifical Xavierian University in Cali, Colombia. He has been certified as a Senior Professional in Human Resources (SPHR) and as a SHRM Senior Certified Professional (SHRM-SCP) since 2007 and 2015 respectively. He currently serves as a volunteer board member and director of accreditation for the Greater Miami Society for Human Resource Management (GMSHRM) and is also a lifetime member of the Beta Gamma Sigma Honor Society for the best in business since 2005 and is a member of the American College of Healthcare Executives (ACHE) and the South Florida Healthcare Executives Forum (SFHEF).

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