Customer Service for Healthcare Professionals

Excellence in customer service has never been more important in the ever-changing and highly competitive healthcare industry. Set you and your healthcare organization apart in this essential area by earning a Certificate in Customer Service for Healthcare Professionals from FIU Business.

This Saturday-only program enables healthcare industry representatives to improve their customer service skills, create a customer-service focused environment, communicate more effectively with patients and co-workers, develop leadership and team skills and ultimately increase patient satisfaction. It is designed for those working in hospitals, medical practices, nursing homes, the insurance industry, call centers, ambulatory care centers and other healthcare industry organizations that demand excellence in customer service.


25 hours of instruction take place over 5 modules.


Program fee

Course topics include Service Excellence in a Healthcare Setting, Developing a Team Approach, Leadership and Management Skills, Communicating more Effectively with Patients, Increasing Productivity and more.

Florida International University 
11200 SW 8th Street
Miami, FL 33199

Phone: 305.348.4217

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