Customer Service for Healthcare ProfessionalsLearning Outcomes


This customer service training helps healthcare representatives:

  • Improve customer service practices and increase patient satisfaction
  • Communicate more effectively with patients and co-workers
  • Manage challenging situations professionally
  • Deliver excellent customer service in a healthcare setting
  • Increase compliance
  • Understand the importance of attitude
  • Establish a positive first impression with patient and family
  • Build listening skills
  • Manage emotions and stress professionally
  • Calm upset customers
  • Successfully resolve complaints
  • Deal professionally with seniors and patients with disabilities

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Executive and Professional Education
11200 SW 8th Street, MANGO 410
Miami, Fl 33199
Office: 305.348.4217
Email: epe@fiu.edu
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