Crisis and Emergency Response Management

In Miami we have witnessed and been tested by a number of serious crises in recent years. Smart organizations have realized that they must have a carefully planned emergency response strategy to protect their people and their operations. Companies without such a plan are risking their business and their reputation.

FIU's Crisis and Emergency Response Management program trains managers to develop their organization's emergency preparations and crisis response. Participants learn how to plan for emergencies with appropriate organizational processes, contingency plans, and employee training. The program also focuses on how a crisis can impact public perceptions of the organization's brand, image, and financial reputation.

Schedule

To Be Announced. Classes are usually held weekdays from 6:30 p.m. - 9:30 p.m.

Highlights

This program is about more than keeping your business operational during natural and man-made disasters. Having an emergency response plan is a litmus test for a mature organization. Such a company is more likely to survive a crisis with its operations intact, while protecting its image and reputation.

Our program gives you the background you'll need to consider the many consequences of a disaster and how best to avert potential damage. With our region's history and the potential for dangerous situations occurring during the workday, it is mandatory for you and your organizations to plan for potential emergencies.

Unique Features

This is the only program in Miami that trains individuals to manage before, during, and after a disaster. The program is interactive, providing simulated crisis situations and opportunities to practice communications and other skills.

As a participant, you will learn how to:

  • identify and fill gaps in your company's emergency response plan
  • develop thorough and actionable emergency response plans
  • plan and coordinate an emergency communications strategy
  • develop processes that minimize the potential damage to the company's operations, and
  • manage the media to protect your company's reputation.

Participants

This program is designed for managers and staff personnel who are responsible for crisis planning and for emergency response. It is especially beneficial to:

  • managers and supervisors
  • customer service and marketing managers, and
  • external relations managers and/or company spokespersons.

Program Courses

Introduction and Discussion on Typology Test
Subarctic Survival Simulation and Discussion
Emergency Response Article Discussions
Importance of Managing the Media
Managing Communications 
Hot-seat Exercises

Schedule

Available as a Customized Program. For information about customizing an Executive & Professional Education program, please click here or contact us at 305-348-4217 or at epe@fiu.edu

Tuition

The program fee of $795 includes tuition and instructional materials. The fee is subject to change and is payable in advance.

Location

Classes are held at the Modesto A. Maidique Campus, located at 11200 S.W. 8th Street, Miami. This location is convenient and easily accessible from the Florida Turnpike and the S.W. 8th Street Exit. Directions

Register

Class size is limited. We encourage you to register early to reserve your place in the class.

By telephone

Please call our office at 305-348-4217, Monday to Friday, from 9:00 a.m. to 5:00 p.m. and we will take your registration and payment information. We accept Visa, MasterCard, American Express, or Discover Card.

In person
Come to the Office of Professional and Executive Education, Monday to Friday from 9:00 a.m. to 5:00 p.m. and we can process your application. Our location is College of Business Administration, 11200 S.W. 8th Street, CBC 223, Miami, Florida 33199-0001.

Once you have registered, you will receive an email confirming your place in the program.

Registration and Withdrawal Policies

Payment Policy: Program fees are due in full upon acceptance into the program.

Substitution Policy: Qualified substitutes for participants can be accommodated with advance written notice.

Withdrawal Policy: Due to costs associated with establishing, holding, and replacing participant slots, the following guidelines will be implemented:

  • 1 week prior the program: the participant will be charged 50% of the program fee.
  • 2 - 4 weeks prior the program: the participant will be charged 25% of the program fee.
  • The remainder of the above mentioned will be transferred to another program upon receipt of written notice.

Note: Florida International University reserves the right to change, without notice, any statement in this bulletin concerning, but not limited to, curricula, courses, faculty, tuition, fees, policies and rules. If course or curriculum changes take place after you begin the program, we will make every effort to implement the changes in your best interest.