COB Technology CenterImageNow Document Management System Support


Description

Request access and/or support for ImageNow, the University’s document management system. To get help, submit your request via the Service Request Form.

The request may include topics such as:

  • Access Request
  • Add new electronic document
  • Modify existing electronic document
  • Create new electronic form and/or workflow approval process
  • Modify existing electronic form and/or workflow approval process
  • This request may be submitted by CoB faculty or staff.

    Procedures

    • Requests are submitted via the Service Request Form.
    • An automated email is sent to the requester confirming the delivery of the request.
    • The requester is contacted within two (2) business days of the initial request via email. For access requests, the supervisor and document(s) owner will be copied on the email for approval confirmation.
    • The completion time depends on the nature of the request, resource capacity, priority and impact, and complexity of the request.
    • When the request is completed, an automated email is sent to the requester for sign-off approval.

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