Faculty and ResearchExpert Guide

Steve H. Zanakis

Steve H. Zanakis

Professor Emeritus, Department of Information Systems and Business Analytics

College of Business
Florida International University

Modesto A. Maidique Campus
11200 S.W. 8th St, RB 250
Miami, FL 33199

P: (305) 348-2830
E: zanakis@fiu.edu

Curriculum Vitae

Areas of Expertise

  • Data Mining Analytics
  • Fraud or Discrimination Detection
  • Multivariate Statistical Data Analysis
  • Rankings and Indexes
  • Statistical Audits

Professional Activities

Dr. Zanakis main expertise is in extracting the "juice" out of quantitative, qualitative or judgmental information to reach statistically validated recommendations. Over the past thirty years he has honed his skills by teaching business data reasoning without formulas to many undergraduates and multivariate data analyses to doctoral students; along with a variety of applied research publications in premier journals, and results-driven consultations to clients from governmental, industrial, hospital, and service organizations. As an expert witness, he has repeatedly guided with his statistical analyses the City of Miami in successful rebuttal and substantial savings from multi-million dollar audit claims for state medicaid reimbursements, and disputes for tax revenue sharing among municipalities from telephone companies. Most recently, he developed for the Miami Children’s Hospital a patient load forecasting monitoring system for staff scheduling (95% accuracy in 6 month-ahead projections). His approach to strategic customer satisfaction surveys incorporates the often neglected dimension of customer perceived values (importance), which is inferred accurately even without asking for it, thus reducing the size of questionnaires while producing a strategic service effectiveness index and a SWOT grid of value versus performance. He used similar methods to predict the global investing risk of 51 countries and uncover the reasoning of Wall Street Journal expert assessments, receiving the best interdisciplinary research paper award at the 31st national conference of the Decision Sciences Institute in 2000.

His publications include several computer software and 50 articles on business failures/ mergers/ acquisitions, country risk, identifying abnormal trade transactions, portfolio selection, global index and country rankings, technology assessment, program evaluation, and public and entrepreneurship management in ancient Greece. He has co-authored four books: Decision Making - Recent Developments & Worldwide Applications, POMS: Production/ Operations Management Software, Production Planning and Scheduling, and Optimization in Statistics. His research has been published in premier journals like Management Science, Decision Sciences, European Journal of Operational Research, and other high quality journals such as Socio-Economic Planning Sciences, and Interfaces -- the managers journal of INFORMS. Several of the journals have honored him as a member of their editorial board or as guest co-editor, including "DEA Efficiency and Its Uses in Different Countries," European Journal of Operational Research (2004) and "Optimization in Statistics" for Management Science.

Dr. Zanakis has served as an organizing committee member and chairman for several international conferences on decision sciences, including Program Chair and Conference Co-Chair of Fifth International Conference of the Decision Science Institute, Athens, Greece, 1999 (co-hosted by FIU). Professor Zanakis is the founding chairman of the Department of Decision Sciences and Information Systems, serving from 1982 to 1986. He has received awards in Professional Excellence (1997) and Teaching Performance (1994) from the Florida Board of Regents. Florida International University has honored him with an Excellence in Teaching Award (1991) and Excellence in Research Awards (1993 and 2000). He is listed in twenty Whos Who including Profiles in Business & Management by Harvard Business School, and was nominated an International Man of the Year 1999 by the International Biographical Center in Cambridge, United Kingdom.

Recently, Emerald Management Reviews independent board named his JMIS’09 joint article “Engaging Group E-Learning in Virtual Worlds” in its Top 50 Journal Articles Worldwide list for the year 2010 out of 15,000 entries from 300 accredited top-tier journals worldwide across all areas of business administration. This article was based on the doctoral dissertation of the first co-author, Katherine Franceschi, directed by Professors Lee and Zanakis.

Courses Taught

  • Application of Quantitative Methods in Business
  • Business Analysis for Decision Making
  • Business Analytics Applications
  • Doctoral Research in Business Administration
  • Ph.D. Dissertation
  • Probabilistic Decision Models
  • Quant Res Methods
  • Quantitative Methods in Management
  • Quantitative Research Methods in Business
  • Seminar in Decision Sciences
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