Faculty and ResearchExpert Guide

Richard E. Klein Jr

Richard E. Klein Jr

Associate Dean, R. Kirk Landon Undergraduate School of Business

Department of Information Systems and Business Analytics

College of Business
Florida International University

Modesto A. Maidique Campus
11200 S.W. 8th St, CBC 303A
Miami, FL 33199

(305) 348-2156


  • Ph.D. in Business Administration
    Georgia State University, Atlanta, Georgia
  • Master of Arts in Economics
    Boston University, Boston, Massachusetts
  • Master of Science in Technology Management
    Mercer University, Atlanta, Georgia
  • Bachelor of Arts in Economics
    Boston University, Boston, Massachusetts

Areas of Expertise

  • Analytics
  • Dyadic Data Analysis
  • Healthcare Information Systems

Professional Activities

Dr. Richard Klein serves as Associate Dean of the R. Kirk Landon Undergraduate School of Business atFlorida International University’s College of Business and Interim Director the college’s School of Accounting. He is a full Professor in the Department of Information Systems and Business Analytics, where he previously served as Chair. His research examines healthcare information systems and informatics, electronic business initiatives, and inter-organizational information systems. Dr. Klein has published work in top journals, including Decision Sciences, the European Journal of Information Systems, Information and Management, the Journal of Management Information Systems, MIS Quarterly, and the Journal of Operations Management. He also serves as an Associate Editor for the European Journal of Information Systems as well as co-chaired healthcare related tracks at both the Americas Conference on Information Systems and the European Conference on Information Systems. Additionally, Dr. Klein has over a decade of industry experience with Automatic Data Processing and the First Data Corporation, as well as consulting experience for Fiserv, General Electric Healthcare Systems, Sage Health Management Solutions, United Parcel Service, and the United States Army.

Courses Taught

  • Application of Quantitative Methods in Business
  • College of Business Internship
  • Cooperative Education in Management Information Systems
  • Dissertation Preparation
  • Healthcare Project Management
  • Information Security and Compliance
  • Information Systems Security and Compliance
  • Introduction to Information Systems
  • Ph.D. Dissertation
  • Project Management of Information Sciences
  • Quality Assessment and Outcome in Healthcare
  • Seminar on Research in Emerging Organizations

Refereed Journal Articles

Riley J., & Klein R.


Logistics Capabilities Offered by Online Retailers and How They Affect and Moderate Millennials' Online Purchasing Behavior.

Young Consumers

, 22(1)


Riley, J., Klein, R., Sridharan, V., & Miller, J. (2020). Using Recovery Capabilities to Mitigate Supply Chain Risk. The TQM Journal, 5(939-957).

Cousins, K., Esmaeilzadeh, P., George, M., & Klein, R. (2019). Frictionless Commerce. Cutter IT Journal, 31(5).

Riley, J., Sweeney, K., Venkataraman, S., & Klein, R. (2018). How Inventory Management Systems Mistreat Retail Project Quantity Items and Other Bimodally Distributed Products. International Review of Retail, Distribution and Consumer Research, 23(8).

Thatcher, J. B., Wright, R., Sun, H., Zagenczyk, T., & Klein, R. (2018). Mindfulness in Information Technology Use: A Conceptual and Operational Definition. MIS Quarterly, 42(3).

Riley, J., Klein, R., Sridharan, V., & Miller, J. (2016). Managing Disruption Risk Within Hospital Procurement Organizations – Operational Controls, Warning and Recovery Capabilities. International Journal of Physical Distribution & Logistics Management, 46(10).

Tremblay, M., Deckard, G., & Klein, R. (2016). Health Informatics and Analytics – Building a Program to Integrate Business Analytics across Clinical and Administrative Disciplines. Journal of the American Medical Informatics Association, 23.

Spil, T., & Klein, R. (2015). The Personal Health Future. Health Policy and Technology, 4(2).

Carter, M., Wright, R., Thatcher, J. B., & Klein, R. (2014). Understanding Online Customers' Ties to Merchants: The Moderating Influence of Trust on the Relationship Between Switching Costs and e-Loyalty. European Journal of Information Systems.

Klein, R. (2012). Assimilation of Internet-based Purchasing Applications within Medical Practices. Information & Management, 49(3-4).

Dinger, M., Klein, R., & Thatcher, J. B. (2011). Creating Consumer Value through Physical and Digital Product Bundles: One Firm's Approach. Drake Management Review, 1(1).

Klein, R., Wareham, J. D., & Cousins, K. (2011). Electronic Intermediary Functional Roles and Profitability. Decision Sciences, 42(2).

Klein, R., & Rai, A. (2009). Inter-firm Strategic Information Flows in Logistics Supply Chain Relationships. MIS Quarterly, 33(4).

Klein, R., & Wareham, J. D. (2008). Healthcare Intermediaries in Electronic Markets: Performance and Choice of Market Entry Mode. Journal of Electronic Commerce Research, 9(4).

Klein, R. (2007). Internet-based Patient-physician Electronic Communication Applications: Patient Acceptance and Trust. E-Service Journal, 5(2).

Klein, R. (2007). An Empirical Examination of Patient Portal Acceptance. European Journal of Information Systems, 16(6).

Klein, R. (2007). Customization and Real Time Information Access in Integrated e-Business Supply Chain Relationships. Journal of Operations Management, 25(6).

Klein, R., Rai, A., & Straub, D. W. (2007). Competitive and Cooperative Positioning in Supply Chain Logistics Relationships. Decision Sciences, 38(4).

Wareham, J. D., Mathiassen, L., Rai, A., Straub, D. W., & Klein, R. (2005). The Business Value of Digital Supply Networks: A Program of Research on the Impacts of Globalization. Journal of International Management, 11(2).

Lim, J., Klein, R., & Thatcher, J. B. (2005). Good Technology, Bad Management: A Case Study of the Satellite Phone Industry. Journal of Information Technology Management, 16(2).

Straub, D. W., Rai, A., & Klein, R. (2004). Measuring Performance at the Network Level: A Nomology of the Business Impact of Digital Supply Networks. Journal of Management Information Systems, 20(1).

Straub, D. W., & Klein, R. (2002). E-Competitive Transformations. Business Horizons, 40(3).

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