Program Courses
Creative problem solving
Identify hidden gifts in your staff
Communication skills
Tactical Planning and Teambuilding
Customer- focused organization
Coaching and performance management
Faculty
Ronald Gilbert
Associate Professor
Department of Management and International Business
College of Business Admistration
Gilbert has designed and installed organization-wide training programs in hospitals, financial institutions, assembly, manufacturing and distribution organizations; transportation and logistics organizations; newspaper and television companies; military commands; and professional associations. He has been a management consultant and trainer for some of the most prestigious executive and management development centers in the U.S. His major areas of focus include performance improvement in quality management, customer service, supervision, work teams, and management skills. Working through university research centers and his company, MEDi,. Gilbert has been the principal investigator in over 50 technical assistance efforts for Federal, State and Local government agencies, community organizations, and businesses. He has written and published over 100 empirically based technical papers and reports for such organizations.
Schedule
Monday – Tuesday, July 14 – 15, 2008 from 9:00 a.m. to 4:00 p.m.
Tuition
The program fee of $795 includes tuition and instructional materials. The fee is subject to change and is payable in advance.
Location
Classes are held at the University Park Campus, located at 11200 S.W. 8th Street, Miami. This location is convenient and easily accessible from the Florida Turnpike and the S.W. 8th Street Exit.
Register
To begin, please download a Registration Form.
By mail
Send the registration form, with payment, to the Office of Professional and Executive Education, College of Business Administration, 11200 S.W. 8th Street, CBC 223, Miami, Florida 33199.
By fax
Fax your completed registration form and payment information to 305-348-3628. We accept Visa, MasterCard, American Express, Discover Card or an employer invoice.
By telephone
Please call our office at 305-348-4217, Monday to Friday, from 9:00 a.m. to 5:00 p.m. and we will take your registration and payment information. We accept Visa, MasterCard, American Express, or Discover Card.
In person
Come to the Office of Professional and Executive Education, Monday to Friday from 9:00 a.m. to 5:00 p.m. and we can process your application. Our location is College of Business Administration, 11200 S.W. 8th Street, CBC 223, Miami, Florida 33199-0001.
Once you have registered, you will receive an email confirming your place in the program.
Registration and Withdrawal Policies
Payment Policy: Program fees are due in full upon acceptance into the program
Substitution Policy: Qualified substitutes for participants can be accommodated with advance written notice.
Withdrawal Policy: Due to costs associated with establishing, holding, and replacing participant slots, the following guidelines will be implemented:
- 1 week prior the program: the participant will be charged 50% of the program fee.
- 2 - 4 weeks prior the program: the participant will be charged 25% of the program fee.
- The remainder of the above mentioned will be transferred to another program upon receipt of written notice.
Note: Florida International University reserves the right to change, without notice, any statement in this bulletin concerning, but not limited to, curricula, courses, faculty, tuition, fees, policies and rules. If course or curriculum changes take place after you begin the program, we will make every effort to implement the changes in your best interest.
